CANCELLATION, RETURN AND REFUND POLICY

 

Last updated: 2022-04-14

Thank you for shopping at DearNest.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on order cancellation, refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Order Cancellation, Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DearNest.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to DearNest, accessible from https://dearnest.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

DEARNEST believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. 
 
Under this policy:
 
  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been invoiced and processed for shipping.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. You can reach us through “Help Widget” available at  website or you can write us an email support@dearnest.in. This should be reported within 48 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

 

Return & Refund Policy

If the product has any technical damage/issue, in such case you can request for replacement of the product within 7 days. In any case Goods once sold will not be taken back and it will not be refunded under any circumtances.
 

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Support team or Contact us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

In order for the Goods to be eligible for a return, please make sure that :
 
  • The products were purchased in the last 7 days.
  • The products should be unused and in the original packaging only.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

In case of any Refunds approved by the DEARNEST, it’ll take 6-7 working days for the refund to be processed to the end customer.

 
Contact Us
 

Please send your feedback, comments, requests for technical support by email: support@dearnest.in.

These Order Cancellation and Refund Policy were created for https://dearnest.in  on 2022-04-14.

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