CANCELLATION, RETURN AND REFUND POLICY

Last updated: 2025-07-07

Thank you for shopping at DearNest.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on order cancellation, refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Order Cancellation, Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DearNest.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to DearNest, accessible from https://dearnest.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

1. General Overview

This policy applies to all purchases made through our official website (www.dearnest.in) and any other authorized online channels. It is designed to maintain fairness, prevent misuse, and ensure mutual trust between customers and DearNest.

By placing an order on our website, you agree to the terms outlined below. We reserve the right to amend this policy at any time without prior notice. However, the policy in effect at the time of your purchase will apply to that specific transaction.

 

2. Order Cancellation Rights

2.1 Order Cancellation by Customer

DEARNEST believes in helping its customers as far as possible and has therefore a liberal cancellation policy. 
 
Under this policy:
 
  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been invoiced and processed for shipping.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. You can reach us through “Support Section” available at website or you can write us an email support@dearnest.in. This should be reported within 48 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Support team or contact us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

2.2 Order Cancellation by DearNest

We reserve the right to cancel an order under the following circumstances:

  • Product unavailability due to stock-out or discontinuation.
  • Pricing errors or incorrect product descriptions.
  • Payment verification failure or incomplete payment.
  • Invalid or suspicious orders, including those flagged for fraud.

In such cases:

  • The customer will be informed immediately.
  • A full refund will be issued to the original payment method within 5–7 working days.

2.3 Refund on Cancellation:

  • If payment has already been made, the refund will be processed within 5–7 business days from confirmation.
  • Refunds will be issued to the original mode of payment.

 

3. Return Policy

3.1 General Terms

We accept returns under specific conditions to ensure the products you receive meet our quality standards.

Valid Return Reasons:

  • Product received is damaged or defective.
  • Product received is not as described or wrong item.
  • Product has missing components (e.g., remote, power adapter, manual).

Invalid Return Reasons:

  • Change of mind or personal dislike after delivery.
  • Minor differences in color, design, or size due to photography or screen settings.
  • Installation issues not arising from product defects.

3.2 Timeframe and Proof Required

  • Returns must be requested within 7 working days of delivery.
  • A clear unboxing video and photographs showing the damage or discrepancy must be shared at the time of request.
  • Items must be unused and in original condition with all packaging, labels, accessories, and manuals intact.

3.3 Return Process

Step 1: Initiate a Return

    • Contact our customer support via phone or email.
    • Provide Order ID, reason for return, and attach media proof (video/photos).

Step 2: Verification

    • Our team will review the evidence and approve or reject the return request within 48 working hours.

Step 3: Product Pickup

    • For eligible returns, we will arrange a reverse pickup through our logistics partner.
    • In areas where pickup is not available, customers may be asked to ship the product to our return center. Reimbursement for self-shipping will be discussed in such cases.

Step 4: Inspection

    • Once the returned item is received, our team will inspect it for signs of usage or tampering.
    • Approved returns proceed to refund or exchange. Rejected returns (due to ineligibility) will be shipped back to the customer at their cost.

 

4. Refund Policy

4.1 Eligibility for Refund

Refunds are applicable only under the following conditions:

  • Order cancelled before dispatch.
  • Returned product meets all return policy conditions.
  • Product not delivered due to logistics failure.

Refunds are not applicable:

  • If the item is used, damaged, or altered after delivery.
  • If the return is denied upon inspection.
  • If the return request is initiated beyond the eligible period.

4.2 Refund Timelines and Method

  • Refunds are processed within 3–5 business days from return approval.
  • The actual time taken for the refund to reflect in your bank account or credit card may vary depending on your bank/payment processor.
  • Refunds will only be processed to the original payment method used at the time of order.
  • Cash refunds are not provided for Cash on Delivery orders. A bank transfer will be initiated instead.

 

5. Exchange Policy

5.1 Conditions for Exchange

Exchanges are processed only if:

  • The product is found defective upon delivery.
  • The wrong item or variant was delivered.
  • Parts are missing and reported within 3 days of delivery.

We do not offer exchanges for:

  • Customer-induced damage.
  • Items returned without valid proof (video/photos).
  • Requests beyond the 3-day window.

5.2 Exchange Procedure

  • The process is similar to the return workflow.
  • Once the return item is received and inspected, we will dispatch the replacement within 3–7 business days, subject to stock availability.
  • If the replacement product is unavailable, customers can opt for a refund or exchange with another product of similar value.

 

6. Conditions for Product Acceptance

To be eligible for return, refund, or exchange, the product must:

  • Be in the original condition as received.
  • Include all accessories, manuals, warranty cards, and packaging.
  • Have no signs of installation or use, scratches, or damage due to mishandling.
  • Be shipped securely to avoid damage in transit.

Products that do not meet these conditions will be deemed ineligible and returned to the customer at their expense.

 

7. Custom and Special Orders

Custom orders, made-to-order products, or items with personalization are not eligible for return, exchange, or cancellation unless they arrive damaged or incorrect.

 

8. Shipping Charges

  • Original shipping charges (if applicable) are non-refundable, unless the return is due to our error.
  • In the case of returns due to customer mistake, reverse logistics charges will be deducted from the refund.
  • DearNest reserves the right to charge a restocking fee in certain return cases.

 

9. Warranty and Repairs

  • Products sold by DearNest may be covered under a manufacturer warranty. Please refer to your product manual or our website for warranty terms.
  • Warranty claims do not fall under this policy and should be handled through the warranty claim process.
  • Physical or electrical damage due to incorrect installation, mishandling, or modifications voids warranty and return eligibility.

 

10. Dispute Resolution

In case of any dispute regarding returns, refunds, or exchanges:

  • We recommend you first contact our support team for a resolution.
  • If unresolved, disputes may be subject to the jurisdiction of the courts in Bangalore, Karnataka.

 

11. Policy Abuse

To prevent policy misuse:

  • We reserve the right to limit, deny, or reject returns/refunds for users with suspicious return patterns.
  • Multiple return requests from the same customer may lead to account suspension or denial of service.
 

12. Contact Us

Please send your feedback, comments, requests for technical support by email: support@dearnest.in.

These Order Cancellation and Refund Policy were created for https://dearnest.in  on 2025-07-07.

 

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