Get In Touch
support@dearnest.in
admin@dearnest.in
+91 8210683020
+91 7276002112
2nd Floor, No. 528, AECS Layout, B Block, 7th Cross, Singasandra, Bangalore – 560068, Karnataka
Frequently Asked Question!
Q1: What is DearNest Product, and what does it offer?
DearNest Product is a smart retrofit product designed for home automation. It can be easily fitted inside your switchboard by a local technician, allowing you to control home appliances like lights and fans, ACs, Geysers etc wirelessly.
Q2: Can I install DearNest on my own, or do I need a local technician?
While DearNest is designed for easy installation, we recommend utilizing the services of a local technician for a professional and seamless setup. This ensures proper integration into your switchboard.
Q3: Can I control my home appliances with DearNest from anywhere in the world?
Yes, DearNest provides remote control functionality through the DearNest Android app. Whether you’re at home or halfway across the globe, you can manage your lights, fans, and other appliances with ease.
Q4: Is DearNest compatible with voice assistants like Alexa and Google Home?
Absolutely! DearNest seamlessly integrates with popular voice assistants, including Alexa and Google Home, offering you hands-free control of your home appliances.
Q5: What if I don’t have a Wi-Fi router? Can I still use DearNest?
Yes, DearNest comes with a remote control, allowing you to manage your appliances even without a Wi-Fi connection. The remote control provides a convenient alternative for users who may not have access to a Wi-Fi router.
Q6: Can I use DearNest to control multiple appliances at the same time?
Yes, DearNest allows you to create scenes and control multiple appliances simultaneously. This feature enhances the convenience and efficiency of managing your home environment.
Q7: Can I move DearNest to a different switchboard after installation?
If needed, the local technician can assist in relocating DearNest to a different switchboard. However, please consult with the technician or our customer support for guidance on the proper relocation process.
Q8: How do I troubleshoot issues with DearNest, and is customer support available?
For troubleshooting guidance, refer to the user manual provided with DearNest. If you encounter any difficulties, our customer support team is available to assist you with any questions or concerns you may have.
Q1: How do I register my DearNest product in the DearNest app?
To register your DearNest product, simply download the DearNest app from the Google Play store or Things Alive from App Store, create an account, and click ‘Add Device’ option on the home screen.
Q2: How do I connect my DearNest product to Wi-Fi through the app?
Once you find the product name in the list, click on it and you will get the Wi-Fi network’s list. Select the desired network and enter password, your device will be connected to Wi-Fi. Ensure that you are using the correct Wi-Fi credentials during the setup process.
Q3: Can I control my home appliances wirelessly using the DearNest app?
Yes, the DearNest app allows you to control your home appliances wirelessly. Once your DearNest product is connected to the Wi-Fi, you can easily manage your appliances from anywhere.
Q4: What is the “Scenes” feature in the DearNest app?
The “Scenes” feature in the DearNest app enables you to create customized scenarios for group control. You can group appliances together, set specific configurations, and activate them with a single tap.
Q5: Does the DearNest app have a scheduling feature?
Yes, the DearNest app includes a scheduling feature. You can set specific times for your appliances to turn on or off automatically. This minimizes the need to manually operate the switches and adds convenience to your daily routine.
Q6: How can I create a scene in the DearNest app?
To create a scene, go to the Scenes section in the app, select “Create New Scene,” choose the appliances you want to include, set their desired configurations, and save the scene. You can name the scene according to your preferences.
Q7: How do I schedule appliances in the DearNest app?
Navigate to the Scheduling section in the app, select the appliance you want to schedule, choose the desired time and days, and save the schedule. The app will automatically control your appliances based on the set schedule.
Q8: Can I edit or delete existing scenes and schedules in the DearNest app?
Yes, you can easily edit or delete scenes and schedules in the DearNest app. Navigate to the respective sections, select the scene or schedule you want to modify, and make the necessary changes.
Q9: Is there a user guide or tutorial available within the DearNest app?
Yes, the DearNest app includes a user guide or tutorial section to assist you in understanding its features and functionalities. You can refer to this section for step-by-step instructions on using the app effectively.
Q1: What is DearNest Retrofit, and how does it work?
DearNest Retrofit is a smart home product designed for easy installation inside your switchboard. It doesn’t require buying additional switches or plates. It enhances your existing setup by adding smart functionalities.
Q2: Can I install DearNest Retrofit on my own, or do I need a professional technician?
While it’s designed for easy installation, we recommend using a local technician to ensure proper setup. The retrofit can be easily installed by a qualified professional familiar with switchboard wiring.
Q3: Do I need to purchase extra switches or plates for DearNest Retrofit?
No, DearNest Retrofit is designed to seamlessly integrate with your existing switches and plates. You won’t need to buy any additional accessories.
Q4: How is the wiring process, and is it complicated?
The wiring process is straightforward, and a detailed wiring diagram is provided in the manual. You can easily share the diagram with your local technician to facilitate a smooth installation process.
Q5: Can I use DearNest Retrofit with any type of switchboard?
DearNest Retrofit is designed to be compatible with most standard switchboards. However, it’s recommended to check the compatibility with your specific switchboard model.
Q6: Is there any special skill required to install DearNest Retrofit?
No special skills are required. A qualified technician with experience in switchboard installations can easily set up DearNest Retrofit by following the provided instructions and wiring diagram.
Q7: What smart functionalities does DearNest Retrofit offer after installation?
DearNest Retrofit provides smart home features such as remote control, scheduling, and integration with smart home ecosystems. You can conveniently manage your switches through a mobile app.
Q8: Can I get additional support if I face issues during installation?
Yes, our customer support team is available to assist you. You can reach out via email or phone for any installation-related queries or concerns.
Q9: Is there a warranty for DearNest Retrofit?
Yes, DearNest Retrofit comes with a warranty. Please refer to the product manual or contact our customer support for details on warranty coverage and terms.
Q10: Where can I find the latest updates and resources for DearNest Retrofit installation?
For the latest updates, resources, and troubleshooting guides, visit our official website or refer to the product manual provided with your DearNest Retrofit.
Q1: How can I control my appliances using Alexa with DearNest?
To control your appliances such as lights, fans, TV, AC, and Geyser with Alexa, you need to enable the “Things Alive” skill. Simply go to the Skills and Games section on the Alexa app, search for “Things Alive,” and enable the skill.
Q2: What is the “Things Alive skill, and why is it required for DearNest?
The Things Alive skill is a crucial integration that allows DearNest to communicate with Alexa. It acts as a bridge, enabling seamless control of your appliances through voice commands via Alexa.
Q3: How do I link my DearNest account with the Things Alive skill on Alexa?
After enabling the Things Alive skill, use the same credentials as your DearNest app to link your account. Follow the on-screen prompts to establish the connection between DearNest and Alexa.
Q4: How do I register devices in Alexa App?
Once the account is linked, Alexa will automatically search for the devices or You can ask Alexa to search for devices. You will see the list of devices within 1-2 minutes. From the list you can setup the desired devices.
Q5: What voice commands can I use with Alexa to control DearNest-connected appliances?
You can use various voice commands like “Alexa, turn on the lights,” “Alexa, set the fan speed to medium,” to control appliances connected through DearNest.
Q6: Do I need additional devices to use DearNest with Alexa?
No, you don’t need additional devices. The Things Alive skill acts as a bridge between DearNest and Alexa, facilitating direct communication between the two platforms.
Q7: Can I unlink my DearNest account from Alexa if needed?
Yes, if necessary, you can unlink your DearNest account from Alexa. Visit the Skills and Games section on the Alexa app, locate the Things Alive skill, and Disable the skill.
Q8: Is the Things Alive skill secure for linking my DearNest account?
Yes, the Things Alive skill is designed with security in mind. When linking your DearNest account, ensure that you use the same credentials to maintain a secure connection between the two platforms.
Q9: Can I control appliances with both the DearNest app and Alexa simultaneously?
Yes, you can control appliances using both the DearNest app and Alexa simultaneously. The devices stay synchronized, allowing flexibility in choosing the preferred control method.
Q10: What should I do if I encounter issues while linking my DearNest account with Alexa?
If you face any issues during the linking process, refer to the Things Alive skill documentation or contact the DearNest customer support for assistance. They can guide you through troubleshooting steps to ensure a successful connection.
Q1: How can I integrate DearNest products with Google Home for voice control?
To integrate DearNest products with Google Home, follow these steps:
- Open the Google Home app on your mobile device.
- Select “Set Up Device” from the menu.
- Choose “Works with Google” to find compatible devices.
- Search for “Things Alive” and select it.
- Sign in using same credentials as DearNest App. Once account linking successful, devices will show up and you can start using them.
Q2: Why do I need to use the “Things Alive” integration for DearNest with Google Home?
“Things Alive” serves as the integration that allows seamless communication between DearNest products and Google Home. It enables you to control your devices through voice commands via Google Assistant.
Q3: How do I link my DearNest account with “Things Alive” in the Google Home app?
Once you’ve selected “Things Alive,” sign in using the same credentials as your DearNest app. Follow the on-screen prompts to link your accounts. This ensures that Google Home can access and control your DearNest devices.
Q4: Can I use Google Home to control individual appliances connected through DearNest?
Yes, once the account linking is successful, individual appliances connected through DearNest will appear in the Google Home app. You can then use voice commands to control each device independently.
Q5: What voice commands can I use with Google Home to control DearNest-connected devices?
You can use various voice commands such as “Hey Google, turn on the lights,” “Hey Google, set the fan to medium speed,” to control DearNest-connected devices.
Q6: Is there a specific naming convention for devices when using Google Home with DearNest?
While setting up devices in the Google Home app, you have the option to assign names. It’s recommended to choose names that are easy to remember and pronounce for a smoother voice control experience.
Q7: Can I control DearNest devices with both the Google Home app and voice commands simultaneously?
Yes, you can control DearNest devices using both the Google Home app and voice commands simultaneously. The devices stay synchronized, giving you flexibility in choosing your preferred control method.
Q8: How do I unlink my DearNest account from Google Home if needed?
If you ever need to unlink your DearNest account from Google Home, navigate to the Google Home app, go to device settings, find “Things Alive,” and select the option to unlink accounts.
Q9: Are there any security measures in place when linking my DearNest account with Google Home?
Yes, the account linking process between DearNest and Google Home is designed with security in mind. Ensure you use the same credentials as your DearNest app for a secure connection.
Q10: What should I do if I encounter issues during the account linking process?
If you face any difficulties while linking your DearNest account with Google Home, refer to the “Things Alive” documentation or contact the DearNest customer support for assistance. They can guide you through troubleshooting steps to ensure successful integration.
Q1: How is the security ensured when connecting DearNest products to Wi-Fi?
DearNest products prioritize security during the Wi-Fi connection process. The devices utilize advanced encryption protocols to establish a secure connection, minimizing the risk of unauthorized access and ensuring the safety of your data.
Q2: What happens to my appliances in case of a power failure?
In the event of a power failure, your appliances connected through DearNest will remain in the same state as before the power failure. DearNest is designed to maintain the last known state of your devices, providing consistency and convenience when power is restored.
Q3: How does the DearNest device establish a connection to Wi-Fi?
The DearNest device connects to Wi-Fi seamlessly. During the initial setup, follow the on-screen instructions in the DearNest app to connect the device to your Wi-Fi network. The process is designed for user-friendly and efficient configuration.
Q4: What is the procedure for resetting the DearNest product?
To reset the DearNest product, you have two options:
- Using the remote:
- Press the settings icon on the remote 10-12 times.
- Press the lock icon once.
- The product will reset, and you can then add the device again and connect it to Wi-Fi.
- Using the DearNest App:
- In the DearNest App, go to the Dashboard.
- Select “View Setup Options.”
- Choose the “Wi-Fi Reset” option to reset the device.
- After resetting, you can add the device again and connect it to Wi-Fi.
Q5: What do I do if the Wi-Fi connection fails or encounters issues?
If you experience Wi-Fi connection issues, ensure that your Wi-Fi credentials are correct and that the network is stable. If problems persist, refer to the troubleshooting section in the DearNest user manual or contact customer support for assistance.
Q6: What security measures are in place to prevent unauthorized resets?
To prevent unauthorized resets, the DearNest remote requires specific sequences of button presses (settings icon and lock icon) to initiate the reset process. Additionally, access to the Wi-Fi Reset option in the DearNest App is protected by user authentication.