SHIPPING AND DELIVERY POLICY
Last updated: 2025-07-08
DearNest is committed to excellence, and the full satisfaction of our customers. DearNest proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. DearNest also offers same day dispatch.
At DearNest, our goal is to deliver your smart home products to you swiftly, safely, and in perfect condition. We have established this detailed shipping and delivery policy to help you understand the procedures, timeframes, fees, and responsibilities involved in processing and delivering your orders. Whether you’re placing an order from a metro city or a remote town, we aim to provide you with a reliable and satisfying experience.
Interpretation and Definitions
Interpretation
Definitions
For the purposes of this Order Cancellation, Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DearNest.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to DearNest, accessible from https://dearnest.in
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Scope of This Policy
This Shipping & Delivery Policy governs the shipping methods, delivery schedules, logistics operations, charges, and related responsibilities for all purchases made through our website: [www.dearnest.in].
This policy is applicable to:
- Domestic shipping across India
- Orders placed directly via DearNest’s website or official support channels
- Standard and express delivery services (where available)
This policy is not applicable to:
- Warranty-related replacements or repairs
- Purchases made via third-party sellers or marketplaces
2. Shipping Coverage and Areas Served
DearNest delivers products across all major cities, towns, and serviceable rural locations in India. We have partnered with reputed logistics and courier companies that ensure broad coverage and prompt delivery.
2.1 Serviceable Areas
- All Tier 1, Tier 2, and Tier 3 cities are covered.
- Remote regions, hilly terrains, and select union territories may experience extended delivery timelines.
- If your pin code is not serviceable, our system will alert you during checkout.
2.2 Non-Serviceable Zones
If you reside in a location that cannot be serviced by our courier partners:
- You may be asked to provide an alternate delivery address.
- We may cancel the order with full refund if no feasible delivery option is available.
3. Order Processing Time
3.1 Order Confirmation
- After you place an order, you will receive an email and/or WhatsApp confirmation including your order ID, product summary, and estimated delivery schedule.
- All orders are subject to stock availability and payment verification.
3.2 Processing Time
- Orders are typically processed within 1–3 business days (excluding weekends and holidays).
- Customized or bulk orders may require additional processing time.
- You will be notified via email/SMS when your order is shipped.
4. Shipping Methods and Carriers
We use trusted and efficient courier partners such as:
- Delhivery
- DTDC
- Blue Dart
- XpressBees
- Ekart Logistics
- India Post (for remote areas)
Shipping method is automatically selected based on:
- Delivery location
- Product type and weight
- Service availability
5. Estimated Delivery Timelines
Estimated delivery times are calculated from the date of dispatch (not order date).
- Metro Cities: 2–4 business days
- Tier 2 Cities: 3–6 business days
- Rural/Remote Areas: 5–10 business days
- North-East & J&K: 7–12 business days
- Weather disruptions
- National or regional holidays
- Strikes or transportation delays
- Public emergencies or lockdowns
- Incomplete shipping addresses or contact details
6. Shipping Charges
6.1 Standard Shipping
- Free shipping is available on prepaid orders above a certain value (e.g., ₹999). This threshold may change during promotions or seasonal campaigns.
- Orders below the free shipping threshold may incur a nominal shipping fee, displayed clearly at checkout.
6.2 Cash on Delivery (COD)
- COD is available in select locations and may carry an additional fee (e.g., ₹50–₹100) based on product value or courier policy.
- The COD fee is non-refundable, even in case of returns.
6.3 Express Delivery
- Express delivery (1–2 days) may be offered for eligible pin codes and is chargeable separately.
- Not all products or pin codes qualify for express delivery.
7. Shipment Tracking
Once your order is shipped:
- You will receive a tracking link via SMS, email, or WhatsApp.
- You can track real-time shipment status via our website or directly on the courier partner’s tracking page.
- For any delivery issues, our support team can assist in communicating with the logistics provider.
8. Address Accuracy and Delivery Responsibility
8.1 Customer Responsibility
- It is your responsibility to provide a complete and accurate shipping address during checkout.
- Please ensure that the following are correct:
- Street number and locality
- Landmark (if any)
- Pin code and city
- Valid phone number for delivery coordination
An order may be marked undeliverable if:
- The address is incomplete or incorrect.
- Customer is unavailable during multiple delivery attempts.
- The customer refuses to accept the package.
- The item will be returned to our warehouse.
- Refund will be processed after deducting two-way shipping charges.
- Re-delivery can be arranged on request with a fresh shipping fee.
9. Multiple Items and Split Shipments
- Orders containing multiple items may be split and shipped in different packages, depending on:
- Product weight and packaging constraints
- Availability at different warehouse locations
- You will receive separate tracking details for each shipment.
10. Packaging and Product Safety
- All products are packed using secure, tamper-proof packaging.
- For fragile items, we use protective materials (foam padding, bubble wrap, etc.) to avoid damage.
- We strongly recommend making an unboxing video upon receiving your order to ensure protection against claims.
11. Delivery Delays and Resolutions
Despite our best efforts, delivery delays may occasionally occur. If your order:
- Exceeds the estimated delivery time, please wait for at least 48 hours beyond the scheduled window before contacting support.
- Is lost in transit, we will investigate with the courier partner and offer either a replacement or refund as per the findings.
- Is delivered but not received, you must report the issue within 24 hours of the delivery status.
12. Delivery Upon Installation Requirement
For products that require installation (such as smart switches, panels, or touch modules):
- Delivery is done first, followed by installation scheduling via a separate team.
- Delivery timelines are independent of technician visits.
- Customers are expected to inspect the product before installation.
13. Order Receipt & Acceptance
13.1 Upon Delivery
- Please inspect the package for any physical damage before accepting it.
- If the package is damaged or tampered with, do not accept the delivery and notify us immediately.
13.2 After Delivery
- If you discover any issue with the product (damage, missing parts, incorrect item), you must report it within 3 days of delivery.
- Unboxing video is mandatory to validate claims.
14. Shipping During Sales, Holidays & Campaigns
- During peak seasons, delivery timelines may be extended by 2–5 additional days due to increased demand.
- We appreciate your patience during festive sales, new product launches, or promotional events.
15. Wrong Address Disclaimer
17. Return Request Days
18. Acceptance
Please send your feedback, comments, requests for technical support by email: support@dearnest.in.
These Shipping and Delivery Policy were created for https://dearnest.in on 2025-07-08.